+44 (0)1892 579870
Privacy Policy
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Gender
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Pronoun preferences
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Occupation
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Date of birth
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Marital status
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Financial data (including income and expenditure)
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Usage data (including information about how you interact with and use our website, products and services)
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Employment details (including salary, sick pay and length of service)
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Criminal records data (including driving or other convictions)
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Information relating to compliments or complaints
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Video recordings
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Audio recordings (eg calls)
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Records of meetings and decisions
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Website user information
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Purchase or service history
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Account information, including registration details
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Information used for security purposes
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Marketing preferences
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Technical data, including information about browser and operating systems
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
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Names and contact information
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Addresses
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Profile information
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Marketing preferences
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Purchase or account history
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Website and app user journey information
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IP addresses
We collect or use the following personal information for research or archiving purposes:
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Names and contact details
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Addresses
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Purchase or client account history
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Website and app user journey information
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IP addresses
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Identification documents
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Client account information
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Any other personal information required to comply with legal obligations
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Criminal offence data
We collect or use the following personal information to protect client welfare:
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Names and contact information
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Client account information
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Health and wellbeing information
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Emergency contact details
We collect or use the following personal information for recruitment purposes:
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Contact details (eg name, address, telephone number or personal email address)
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Date of birth
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National Insurance number
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Copies of passports or other photo ID
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Employment history (eg job application, employment references or secondary employment)
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Education history (eg qualifications)
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Right to work information
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Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )
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Security clearance details (eg basic checks and higher security clearance)
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Payment details
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Account information
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Purchase or service history
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Customer or client accounts and records
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Correspondence
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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Collecting information under Legitimate interest enables us to provide our services effectively and efficiently to those seeking work opportunities and those organizations wishing to benefit from our services or those who may benefit in the future.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Collecting information under Legitimate interest enables us to provide our services effectively and efficiently to organizations seeking our services or those who may benefit from our services in the future.
Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Collecting information under Legitimate interest enables us to provide our services effectively and efficiently to organizations seeking our services or those who may benefit from our services in the future. It also enables us to provide solutions and services to those individuals who may now, or in the future, benefit from our services.
Our lawful bases for collecting or using personal information for research or archiving purposes:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Collecting information under Legitimate interest for the purposes of research, enables us to provide our services effectively and efficiently to organizations seeking our services or those who may benefit from our services in the future. It also enables us to provide solutions and services to those individuals who may now, or in the future, benefit from our services.
Our lawful bases for collecting or using personal information to comply with legal requirements:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to protect client welfare are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Collecting information under Legitimate interest enables us to provide our services effectively and efficiently to organizations seeking our services or those who may benefit from our services in the future. It also enables us to provide solutions and services to those individuals who may now, or in the future, benefit from our services.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Collecting information under Legitimate interest enables us to provide our services effectively and efficiently to organizations seeking our services or those who may benefit from our services in the future. It also enables us to provide solutions and services to those individuals who may now, or in the future, benefit from our services.
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Directly from you
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Regulatory authorities
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Publicly available sources
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Previous employment
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Market research organisations
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Suppliers and service providers
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We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We retain Candidates' personal data as long as required in order to provide our services. In practice this means that we will maintain your work seeker status as active until you ask us to make you inactive or to delete your data.
When your Personal Information is no longer required for the purpose it was collected or as required by applicable law, it will be deleted and/or returned to you in accordance with applicable law.
In some circumstances you can ask us to delete your Personal Information.
Others we share personal information with :
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Organisations we’re legally obliged to share personal information with
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Publicly on our website, social media or other marketing and information media
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Previous employers
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Suppliers and service providers
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Professional consultants
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Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Various
Category of recipient: Employer or potential employer or Client or potential client
Country the personal information is sent to: Multiple
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
We collect or use the following information to provide and improve products and services for clients:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113